Letter From A Happy Patient in December

Good Morning. I learned yesterday that a mistake was made in calling in a prescription for me. When I learned about the mistake (at 4:15 p.m.), I called this office and spoke with Rose. She manage my call very compassionately and professionally.

Because of changes being made to my insurance January 1, 2016, it was mandatory that I get a hard copy of the prescription to mail into the insurance company today. I want to acknowledge Misty’s flexibility and provision of excellent customer service.

I have received services from this office for many years and drive all the way from Irving to come here. I’m hoping you will acknowledge Rose’s excellence in handling a call from a very anxious patient and Misty for putting customer needs first. Please notify Dr. Holiner of their great service too. They deserve a raise! LOL.


Letter from patent 1


  1. Home
  2. Letter From A Happy Patient in December

Have a Question? Let’s discuss it.

  • View our list of Insurance companies we currently accept.

    Any message submitted cannot be guaranteed to be received, read or answered, within any specific timeframe. PLEASE DO NOT submit sensitive or confidential information via email. The Holiner Psychiatric Group cannot guarantee the delivery and/or confidentiality of any email message submitted. A physician is on call for urgent matters after office hours. If this is a medical emergency, please call 911. For the National Suicide Prevention Lifeline, please call 1-800-273-TALK (8255)